Delete your Rilo account

Rilo by Riles Technology LLC

You can delete your Rilo account and its information at any time, with or without the app installed.

Option 1: In the app

Open Rilo and go to Settings › Account.
Tap Delete account.
Confirm. If you're the household owner, Rilo will ask whether to delete the whole household or hand ownership to another adult first.

Option 2: By email (no app needed)

Email [email protected] from the email address on your account with the subject "Delete my Rilo account." We'll confirm it's you and finish within 30 days.

Cancel your subscription too

If you subscribed through Apple or Google, deleting your account doesn't stop their billing. Cancel there as well:

iPhone or iPad: Settings › your name › Subscriptions › Rilo › Cancel.
Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Rilo › Cancel.

Subscriptions bought on our website are cancelled automatically when you delete your account.

What gets deleted

Your account, profile and sign-in details.
If you delete the household: everything in it, including events, tasks, contacts, documents, photos, notes and kids' profiles.
Your connections to other services. We also revoke Rilo's access to them.

Information is removed from Rilo within 30 days and from backups within 90 days.

What we keep

Only what the law requires, like billing records for taxes, and only for as long as required. If you leave a household that keeps going, the things you added to shared lists stay with that household unless you ask us to remove them.

Want a copy first? Go to Settings › Your data › Export before you delete.