Privacy Policy

Effective November 14, 2026 · Applies to Rilo and rilestech.com

This policy explains how Riles Technology LLC ("Riles Technology," "we," "us") handles personal information in the Rilo apps for iPhone, iPad, Android and Fire, the Rilo website and web app, and rilestech.com (together, "Rilo"). By using Rilo, you agree to this policy. If you don't agree, please don't use Rilo.

1. What we collect

Information you give us

• Account details: your name, email address, password (stored only in scrambled form), and the household you belong to.
• Household information: what you and your family add to Rilo's sections, such as calendars and events, tasks and chores, contacts, school details, pets, vehicles, home and maintenance records, travel plans, celebrations, notes, photos and documents. This can include information about other people in your household, including children. Only add information about other people if you have the right to do so.
• Sensitive documents you choose to store: for example insurance cards, IDs, passports, medical or vaccine records, or school records. We treat these as sensitive (see section 5).
• Messages to us: what you send when you email us for help.

Information from accounts you connect

Rilo can connect to other services, but only when you choose to, such as an email account, a calendar, a messaging group, a school feed or, in the future, a vehicle maker's app. When you connect one, Rilo receives only what that service lets it read and only what the feature needs. Each connection says what it reads before you approve it, and you can disconnect it at any time.

Information collected automatically

• Device and app information: device type, operating system, app version, and error and crash reports, so we can fix problems.
• Basic usage and security logs: sign-in times, IP address and similar records, used to keep accounts secure and the service running.
• Notifications: a device token, if you allow notifications, so we can send the reminders you ask for.

We don't use advertising trackers, and we don't track you across other companies' apps or websites.

Payment information

If you subscribe in the iPhone or Android app, Apple or Google handles your payment. If you subscribe on our website, a payment processor handles it. We never see or store your full card number. We receive only what we need to know about your subscription, such as its status and renewal date.

2. How we use it

• To run Rilo for your household: show your information, organize it across sections, send the reminders and summaries you set up, and power Rii (see section 3).
• To manage your account and subscription.
• To keep Rilo safe and secure, prevent fraud and abuse, and fix bugs.
• To answer your questions and send important notices about your account or this policy.
• To improve Rilo, using aggregated or de-identified information that doesn't identify you or your family.
• To show you optional offers and programs from partners, only if you turn them on (see section 4).
• To follow the law.

We do not use your household information to advertise to you, to build profiles for marketing, or to train AI models.

3. Rii and AI

Rii is the intelligence built into Rilo. Most of what Rii does, like connecting your sections, spotting conflicts and building your daily summary, runs on Rilo's own system, and your information stays with Rilo.

Some optional features, like answering a free-form question, may use an outside AI provider (currently OpenAI). These features stay off until you turn them on. Before anything is sent, Rilo tells you what information is used and who receives it, and asks for your permission. When a feature is on:

• We send only the information needed to answer that request, filtered to what you're allowed to see.
• The provider may not use it to train its models, and it processes it only to answer the request.
• You can turn the feature off at any time in Settings.

Rii suggests, and you decide. Rii doesn't make changes to your household without your approval.

4. Who we share it with

We don't sell your personal information, and we don't share it for targeted advertising. We share it only in these cases:

• Your household: people in your household see what household settings and permissions allow. The owner of the household controls those permissions.
• Service providers: companies that help us run Rilo, such as cloud hosting and database services, email delivery, payment processing and, if you turn it on, the AI provider described above. They may use your information only to provide their service to us, and they must protect it.
• Services you connect or send to: when you ask Rilo to send something somewhere, like sharing a report, we send it where you asked.
• Partners you choose: Rilo may offer optional programs from partners, such as home warranty, insurance or home service companies. Nothing is shared unless you choose a specific offer. Before anything is sent, Rilo shows you exactly what will be shared and with whom, and you can say no. Once a partner receives it, their own privacy policy applies.
• Aggregated or de-identified insights: we may create and share statistics that can't reasonably be used to identify you, your family or your home, for example "how many Rilo households have a water heater older than 10 years." We take steps to keep this information de-identified, we don't try to re-identify it, and we require anyone who receives it not to try either.
• Legal reasons: when the law requires it, such as a valid court order, or when it's necessary to protect someone's safety, our rights or the rights of others.
• If the company changes hands: if Riles Technology is merged, acquired or sells its assets, your information may move to the new owner as part of that deal. The new owner must keep honoring this policy for the information it receives, or give you notice and a chance to delete your account before anything changes.

If this ever changes: if we decide to sell personal information or share it with partners in a new way, we'll update this policy and tell you before it happens. You'll be able to opt out, and we'll ask for your permission before using information you already gave us in that new way. Children's information and the sensitive information described in section 5 will never be sold.

5. Sensitive information

Families keep sensitive things in Rilo, such as IDs, medical details and children's information. We use this information only to provide the features you use it for. We never sell it, never use it for advertising, and limit who on our team can access it. Where Rilo shows sensitive fields like ID numbers, it masks them until you choose to reveal them.

6. Children

Rilo is made for parents and other adults who run a household. It is not directed to children.

• Children under 13 don't get their own accounts, emails or passwords. A parent or guardian creates and manages their profile and decides what's in it.
• A parent may let a child use a simple kid view (for example, checking off chores) on a family device. The parent controls what that view shows and can turn it off.
• Teens 13–17 can have their own sign-in only if a parent in the household invites them. Parents control what teens can see.
• Parents can review, change or delete their child's information at any time, in the app or by emailing us.

If you believe a child under 13 gave us personal information without a parent, email us and we'll delete it.

7. How we protect it

• Information is encrypted while it travels and while it's stored.
• Each household's information is walled off from other households, and permissions inside a household are enforced on our servers.
• Access by our team is limited to what's needed to run and support Rilo.
• Passwords and connection keys are stored in protected form, never in plain text.

We maintain reasonable security procedures and practices for the kind of information Rilo holds. Still, no system is perfectly secure, and we can't guarantee that information will never be accessed, disclosed or changed without permission. Please use a strong password and keep your devices secure. If a breach affects your information, we'll notify you as the law requires.

8. How long we keep it

• Your household information: as long as your account is open, or until you delete it.
• Messages read from connected accounts: the raw messages are deleted after 30 days. Only what you keep, like an event or task Rii created, stays.
• After you delete your account: we delete your information from Rilo within 30 days and from backups within 90 days, except what we must keep by law (for example, billing records for taxes).
• Security logs: up to 12 months.

9. Your choices and rights

Wherever you live, you can:

• See and download your information (Settings › Your data › Export).
• Correct it by editing it in Rilo, or by asking us.
• Delete your account and information (see Delete your account).
• Disconnect any connected account and turn off optional AI features.
• Turn off notifications and summaries.

Some states give residents additional rights, such as confirming whether we process your information, getting a copy in a portable format, and opting out of sale, targeted advertising or certain profiling. We don't sell your personal information or do targeted advertising today. If that ever changes, you'll be able to opt out at any time, and we give all of these rights to everyone, wherever you live. To make a request, email [email protected] from the address on your account. We'll verify it's you and respond within 45 days. If we decline your request, you can appeal by replying to our answer with "Appeal" in the subject. We'll respond to an appeal within 60 days, and if you're still not satisfied you may contact your state attorney general. We won't treat you differently for using your rights.

10. Google user data

If you connect a Google account (for example Gmail or Google Calendar), Rilo's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In short: we use Google data only to provide the Rilo features you turned on, we don't use it for advertising, we don't sell it, we don't use it to train AI models, and people at Riles Technology don't read it unless you ask us to for support, it's needed for security, or the law requires it.

11. Where your information is stored

Rilo is run from the United States, and your information is stored in the United States.

12. Changes to this policy

If we change this policy, we'll post the new version here and update the date at the top. If a change is significant, like using your information in a new way, we'll tell you in the app or by email before it takes effect and, where required, ask for your consent.

13. Contact us

Riles Technology LLC
Email: [email protected]