Support
We're a small, family-run company, and we read every message.
Help articlesGetting started, family, billing, privacy
Subscription & billingCancel, refunds, payment
Delete your accountIn the app or by email
PrivacyWhat we collect and why
Contact us
Email [email protected]. We usually reply within two business days.
To help us help you faster, please include:
- the device you're using (phone, tablet or computer) and the Rilo version (Settings › About)
- what happened and what you expected
- a screenshot, if you can
Protect yourself from scams
We will never ask for your password, full ID numbers (like a Social Security, driver's license or passport number), or credit card numbers, by email, text, phone or social media. Please don't send them to anyone who asks, even if the message looks like it's from us.
- Real emails from us come only from an @rilestech.com address.
- We'll never ask you to pay by gift card, wire transfer or cryptocurrency. Your subscription is billed only through Apple, Google or Rilo's own checkout.
- We'll never ask you to install another app or give someone remote access to your device.
- Not sure a message is from us? Don't click its links. Open Rilo directly, or email [email protected] and we'll tell you.
- If you think someone got into your account, change your password right away and let us know.
Privacy requests
To get a copy of your information, correct it or delete it, email us from the address on your account. Details are in our Privacy Policy.